SHIPPING POLICY
Effective Date: May 1, 2025
At Rare Objects, we want you to love what you buy. If something isn’t right, we’re here to help. This Return Policy explains how you can return a product and get a refund or replacement.
1. Eligibility for Returns
We accept returns only under the following conditions:
- Return request is made within 5 days of receiving the product
- The product must be unused, undamaged, and in its original packaging
- The product must not be a customized or made-to-order item unless it arrived damaged or defective
2. Return Method
We offer a pickup-based return service:
- Once your return request is approved, our delivery partner will arrange a pickup from your location
- Please ensure the product is packed securely in its original packaging to prevent any damage during transit
- You will receive pickup details via phone or email
3. How to Initiate a Return
To initiate a return:
- Email us at info@therareobjects.com or call +91 9758238069
- Provide your order number, reason for return, and photos/videos if the item is defective or damaged
- Our team will review your request and respond within 48 business hours
4. Refund Policy
- Refunds will be processed after we receive and inspect the returned product
- If approved, the refund will be issued to your original payment method within 7 business days
- If the returned item is found to be used, damaged, or not in original condition, a refund may not be issued
5. Non-Returnable Items
- Customised or made-to-order products
- Products returned after the 5-day return window
- Items damaged due to misuse, improper installation, or neglect
6. Damaged or Defective Products
If your item arrives damaged or defective:
- Contact us within 24 hours of delivery
- Share clear images or videos of the damaged product and the packaging
- We will arrange a return pickup and offer a replacement or full refund upon review
7. Contact Us
If you have questions about returns, feel free to contact our support team:
Rare Objects
📧 Email: info@therareobjects.com
📞 Phone: +91 9758238069
🌐 Website: www.therareobjects.com
Would you like a matching Shipping Policy or Terms & Conditions page for Rare Objects as well?